GRIDSHARK SUPPORT
Stuck in a
tricky tidepool?
Questions, a puzzle that won’t budge, or something odd?
We’d like to help.
Tell us what happened.
Include your iPhone model, iOS version, GridShark version, the level number, and a short description. A screenshot can help with a puzzle or layout issue. Please leave out passwords, payment information, and sensitive personal details.
Playing
How do I play?
Drag a row left or right, or a column up or down, to slide it one spot. Tiles that slide off one edge wrap around to the other. Make your board match the Target card. Every level can be solved, and you can’t run out of moves in normal levels: take as long as you like.
How do stars and crowns work?
Each level has a par: the fewest moves needed. Solve it to earn a star, near par for two, and close to par for three. Solve in exactly par without using a hint to earn a crown.
What can I do when I’m stuck?
Undo takes back your last move and Restart starts over. Hint shows a good next move. You get three free hints every day, plus one for each crown and each boss you beat. If you run out, you can watch an optional video for another, or get unlimited hints with GridShark Plus.
What are boss levels?
Every tenth level is a boss fight. Each boss has a twist, such as currents, chained rows, or lights out, and matching tiles knocks its health down. Bosses come back tougher later, and a mega boss waits every hundred levels.
What is a Shark Challenge?
Earn three stars on a level to unlock its Shark Challenge: a deeper scramble with a strict move limit. Beat it within the limit to collect a shark tooth. If you run out of moves, you can keep going once with three extra moves by watching an optional video (free with Plus), though a rescued finish doesn’t earn the tooth.
Your progress & purchases
Where is my progress saved?
On this iPhone. There is no GridShark account or cloud save, so progress doesn’t move between devices. Deleting the app removes your progress. Apple backups are managed separately through your device settings.
How do I restore GridShark Plus?
Open Settings in the game and tap Restore purchase. Make sure you’re signed in with the same Apple Account you used to buy Plus.
Does GridShark need the internet?
Puzzles work offline. You need a connection to watch optional videos, buy or restore GridShark Plus, download updates, or visit this website.
Ads, privacy & comfort
Are there ads?
GridShark shows an ad only when you choose to watch one, such as for an extra hint. GridShark Plus removes ads. See our Privacy Policy for how ads work.
How do I change my ad privacy choices?
On iPhone, go to Settings, Privacy & Security, then Tracking. In Europe, the UK and Switzerland, you can also open the game’s Settings and tap Ad privacy choices.
Can I make the colours easier to tell apart?
Yes. Every piece has its own symbol as well as its colour. In Settings, choose your colour vision (red-weak, green-weak, blue-weak, or monochrome) for a palette tuned to it, and turn piece symbols on or off.
How do I turn off sound, music or haptics?
Open Settings in the game for Sound, Haptics, Boss music, and Match markers. Each is saved separately.
Which devices can play?
GridShark is for iPhone and requires iOS 17 or later. GridShark is currently preparing for its App Store launch.
Still need a hand? Email Redbark Labs.
Read the GridShark Privacy Policy for details about ads, local saves and support correspondence.
